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EFS Catering Q&A

What time does EFS Catering Team Arrive?
Our team will arrive two hours prior to the event which gives our team plenty of time to set up and
then get dressed prior to the event.

How many servers will be there?
Staffing Requirements:
Buffet Style: 1 Server for Every 20- 25 Guests
Family Style: 1 Server for Every 20-25 Guests
Plated Dinner Style: 2 Servers for Every 25 Guests
EFS Operates on the Buddy System- No Less than 2 Servers Sent to Any Event*
Plus a chef, two chef’s assistants, a banquet manger and food runners

If we require bar service how many bartenders will we need?
We require one bartender for every 50-60 guests. This ensures less congestion and faster drink
service for the guests.

What will the servers be wearing?
Our team wears classic all black uniforms which include black tuxedo shirt, black tie, black belt,
black socks, black shoes and black apron. Our bartenders dress the same.

Is gratuity included?
No. We do not charge a gratuity; however, our team is always appreciative should clients decide to
provide a gratuity.

What is the Service Charge?
A Service Charge on a catering contract or proposal represents the back of the house fees required
to maintain required event hardware, delivery and set up of the event {two hours prior and one-hour post}
and also includes labor and production week of the event, banquet management and food runners.

When is final head count due?
Final head count is not due until one week prior to the wedding. We understand a lot can happen in
the last month and try to be as flexible as possible. We will contact you the week before for final
head count, payment, timelines and any other details you want to review.

What is required to commit to a contract with EFS Catering?
We require a deposit and a signed contract. Traditionally we require 50% towards to total bill but
we are flexible in this area as well and can discuss an amount that works for you. Then you may
either pay as we go along or wait and pay the final amount one week prior to the wedding.

What if I need to cancel my contract?
Deposits are refundable up until the week prior to the wedding. There is a small AR processing fee
and the refund typically takes about 2-3 weeks to be returned to you. If you cancel within 7 Days
there is a 75% cancellation fee which is required as by this time product and prep will have already
begun for your event along with scheduling and team meetings. {This scenario is extremely

Can my contract be changed or edited once I have signed it?
Yes! We can make all the changes you like all the way up until one week prior to the wedding. This
means menu, times, dates, head counts… all of it is totally flexible up until the week prior when we
begin to prep for your event on our end.

Are there special dietary options?
Yes! EFS Catering can provide Vegetarian, Vegan, Gluten Free and Semi Kosher Meals along with
many diverse cultural cuisines and flavors.
And- We can also provide a special entrée for the bride and groom that doesn’t have to be the same
as the guest order. Surf and Turf? Lobster Mashed Potatoes? Chicken Tenders? YES! ☺
We also provide discounted rates for children’s meals. If the child is 3 and under they will eat at no
charge. Children 4-12 are provided a children’s plate at the rate of $10.95 per child. Typically, this is
mac and cheese and chicken tenders with fresh fruit or the adult menu in a smaller size. We can of
course custom create something if you prefer.

Will our sales person be at our event?
In most cases yes- Some of our sales team members are also wedding coordinators and thus may be
scheduled at another event which requires them to be on site with that client for the entire day.
Our sales team members are not the event captains, so there is no need to be concerned about
proper flow or organization. Our sales team creates a menu with you personally, finalizes all the
details, meets with the event manager for your event and reviews details, timelines and any special
requests or requirements. Our event management team have all been in this industry for many
years and are knowledgeable and experienced in all aspects of weddings and special events.

Are there any additional hidden fees?
No. All fees are listed with initial proposal and itemized so that you can easier see where cost come
into play. All contracts will be adjusted one week before the wedding so all pre-listed fees and costs
will be elevated or subtracted based on your final head count.

Is EFS Catering Licensed and Insured?
Yes, we are Licensed and Insured and can provide all documents required for your venue upon

Does EFS Catering Provide Linens or China?
Yes- Our classic China Package is $5.25 per person and includes appetizer plates, entrée and salad
plates, full silver, 2 glasses per person plus salt and pepper shakers and sugar caddies.
We can provide floor length guest table linens, cocktail linens, linen napkins for a variety of sizes.
An example of pricing is: $18.00 p for Guest Table Linens/ $20.00 P for Cocktail Linens with Sashes,
and $1.75p for Linen Napkins
Additional linens and pricing as well as rentals available on request*

Is there a Cake Cutting Fee?
No. In fact we will happily provide you with cake service and our china dessert plates and silver can
be rented for $1.00 per person. You provide the cake, we will be happy to cut and serve. We will
also box up any remaining cake along with the top should you so prefer.

Is there typically any food leftover?
When you choose to have a buffet style or family style event there could possibly be some food
leftover. However, we do encourage guests to come back through the line for seconds if there is an
adequate amount leftover. By Florida Law we cannot leave food out any longer than 1.5 – 2 hours
because of food quality regulations and standards. Our banquet captain will send home a take
home box for our bride and groom post event in most cases.
If your event is a plated dinner there will typically not be any food left over. These events are
based on exact orders and we do require 2 additional entrees for each entrée choice be ordered
over the actual final count. This will help us provide the best possible service as guests often forget,
change their minds or have a sudden dietary restriction that requires them to try to change the
order day of.
We also strongly suggest that you order at least 2 vegetarian entrees regardless if you have
vegetarian options listed or requested. This is just one more step that ensures a smooth and
expeditious dinner service that goes off without a hitch!

Will I be required to provide table cards with entrée selection for a plated dinner?
Yes, if the plated dinner service is a plated choice then a card for each person with a visible meal
indicator is preferred along with a table by table list of names and entrée preferences.
If it is a Plated One Entrée or Duet- No cards are necessary.

Will I be able to enjoy any of the appetizers?
Yes! We always set aside appetizers for the bride and groom. ☺

What happens to the alcohol at the end of the evening if I provide it?
Our bartenders will pack it up and help load it into the pre-determined vehicle post event.
The intention of EFS Catering is to provide you with a memorable experience and delicious memories
for years to come. We will make every effort to provide you with professional service and warm
hospitality and our team is a group of caring, creative individuals that will go the extra mile every
time to make sure you and your guests feel taken care of and more importantly, special. ♥